The customer support that you'll get from your cloud web hosting supplier is very important, regardless if you have pre-sales questions and you are not a client yet, or you have some technical problem with a current account. Timely and correct information about a question or a problem will save you lots of time and efforts, not mentioning that this can often be a sign that you're ordering from a real website hosting provider not from some reseller. If you obtain a hosting account via a company that does not own its servers and it can't access them right away, it is likely that you'll wait for a few days to get a reply to your query, so your web sites may remain offline for quite a while. In comparison, a provider which provides various means of communication and has a tech support team available at any time will assist you to right away and help you reduce or entirely avoid any kind of downtime and prospective losses.

24/7 Customer Support in Cloud Web Hosting

We provide you with 24/7 billing, customer and technical support for all our cloud web hosting plans. Even if you aren't our client yet and you have questions, we can give you a hand in a timely manner and provide you with the needed info, so as to give you a choice to make the best decision when you obtain a new hosting account. We're available anytime, including weekends and holidays, and we provide you with several options for communication to get in touch with us - live chat, phone, e-mails and support tickets. For your benefit, we have several phone numbers worldwide, so that you are able to call the one which is closer to you. The maximum response time for your e-mail messages and the tickets is one hour. The standard response time is around 15-20 minutes, which means that you can forget all about waiting for a few days to get assistance for some task or issue, irrespective of its complexity.

24/7 Customer Support in Semi-dedicated Servers

You'll be able to try out our support services even before you purchase a semi-dedicated server account from our company since we have phone and online chat support for pre-sales, billing and basic queries. Our representatives will assist you to choose the best package or give you info about our servers, so as to confirm whether the system requirements for your web sites are met. When you're an existing client, you also have the option to get in touch with us via e-mail or through our ticketing system, that is accessible from the Hepsia web hosting Control Panel. We guarantee that whenever you use these two ways of correspondence, you will get an answer within a maximum of 1 hour and that’s 24/7, which includes weekends and public holidays. If you have used the hosting services of other service providers, even big ones, you'll be able to compare the reply time due to the fact that it usually takes an entire day for them to handle a ticket.

24/7 Customer Support in Dedicated Servers

All of the dedicated server packages that we offer come with 24/7 support via numerous means of communication and with a 1-hour maximum reply time guarantee. When you want to find out more about the plans or you have any kind of billing or general questions, you will be able to call one of the local numbers that we have worldwide or you could use our live chat support and consult with a live agent. For entirely tech difficulties which require the help of a tech support person or an administrator, you will be able to open a ticket from your billing Control Panel or you can send an e-mail message, as these channels are more appropriate to keep track of a specific matter. The reply time for them rarely exceeds 30 minutes, which means that you can forget about waiting for a whole day in order to receive help. The support service is available for all the server-related matters, and the pre-installed software. In case you need support for third-party apps, you can consider obtaining the Managed Services upgrade that we offer with all of the plans.