A 1–Hour Support Ticket Response Guarantee
We provide a sixty–minute response warranty for any ticket or e–mail that you submit to the help desk team. We will speedily answer all standard inquiries and forward the matter to our sysadmins if any additional assistance is needed. If you order our Managed Services package, we will execute any of the included tasks at a time that has been discussed with you earlier.
A Top–Class Tech Support Service
We’ll be online for you 24/7 to respond to any questions that you may have connected to our Control Panel or any of the applications that we have pre–installed for you on the dedicated hosting server. If you also require assistance with server management procedures, you can examine our Managed Services package, which includes backup hard disk space, weekly OS updates, server monitoring and rebooting services, as well as troubleshooting and software installation services
An Easy–to–Navigate Help Area
Every dedicated web hosting plan is equipped with our cost–free Control Panel, which sports an in–depth knowledgebase plus a set of educational video tutorials. Whenever you require help working with the Control Panel, just hit the Videos or Help buttons situated in the top right corner.